Refund policy

LUVLOCAL is a multi-vendor marketplace where vendors can sell their goods. While LUVLOCAL handles the sale and shipping of orders, all concerns about product orders should be communicated with the vendor.

Any returns or exchanges should be communicated directly with the vendor you purchased from. All issues with product quality are the responsibility of the vendor. You can find the vendor's contact information by visiting their storefront, accessed through the Shop by Vendor section or by contacting LUVLOCAL at admin@luvlocal.co. 

Damages and issues
Please inspect your order upon reception and contact the vendor immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch with the vendor if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Product exchanges should be communicated directly with the vendor.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days (by communicating directly with the vendor), for any reason and without a justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@luvlocal.co.